Frequently Asked Questions {FAQ}
Frequently Asked Questions (FAQs)
1. What types of products do you sell?
We specialize in premium home linen, including bedsheets, bedcovers, and pure cotton towels, and hand towels. Our collection includes , pure cotton, glaze cotton, and other varieties in flat and fitted styles.
2. How do I know which bedsheet size will fit my bed?
Each product page includes detailed size information. We recommend measuring your mattress (length, width, and thickness) before purchasing. If you’re unsure, feel free to contact us for guidance.
3. Do the colors of the products look the same in real life?
We try our best to display colors accurately. However, slight variations may occur due to lighting, photography, or screen settings.
4. What does glaze cotton fabric mean?
Glaze cotton fabric is a blend cotton having 10% blend fabric for softness, shine, wrinklefree effect and colourfastness.... the feel of the fabric is not synthetic but cotton feel
5. How do I wash and care for my bedsheets and towels?
Wash separately in cold water the first time.
Use mild detergent.
Avoid bleach and harsh chemicals.
For best results, line-dry in shade and iron on low heat.
Detailed care instructions are also mentioned on the product pages.
6. Do you offer free shipping?
Yes, we offer free shipping across India on orders above a certain amount (please check our shipping policy for details).
7. How long will delivery take?
Orders are usually processed within 1–2 business days. Delivery time depends on your location:
Metro cities: 3–5 working days
Tier 2 & 3 cities: 5–7 working days
You’ll receive a tracking link once your order is shipped.
8. Can I place an order through WhatsApp?
Yes! You can shop directly through our WhatsApp ordering link for a quick and easy checkout experience.
9. What if I receive a damaged or wrong product?
We’re sorry if that happens. Please contact us within 48 hours of delivery with pictures, and we’ll arrange a replacement or refund as per our return policy
10. Can I return or exchange a product?
Yes, returns and exchanges are accepted if the product is unused, unwashed, and in its original packaging. Please check our Return & Exchange Policy for details.
11. Do you offer gift wrapping or gifting options?
Absolutely! Our products make great gifts for all occasions. You can choose the gifting option at checkout or contact us for custom requests.
12. Do you ship internationally?
Currently, we ship across India. For international shipping inquiries, please contact us directly.
13. How can I contact you for queries?
You can reach us via:
Contact Form on our website
Email: imaginationskuntal111@gmail.com
Instagram DM: @imaginationsbykuntal
WhatsApp: 9320320820